Frequently Asked Questions

1. How does the Retrieval Plan usage pricing work?

The Retrieval Plan includes $50 worth of usage each month. You’re charged $0.01 per page indexed, $0.02 per standard query, and $0.04 per thinking-based query. Any usage beyond the $50 included amount is billed at these rates. For example, with the included $50, you could process approximately 5,000 pages OR 2,500 queries OR 1,250 thinking queries.

2. What’s the difference between standard and thinking-based queries?

Thinking-based query is a more advanced retrieval feature that will perform a deeper analysis of the document and the query. It usually takes longer to complete but returns more comprehensive results.

3. Can I change my plan anytime?

Yes! You can upgrade from Standard to Retrieval at any time. Downgrades take effect at the end of your current billing cycle. Enterprise customers should contact our sales team for plan changes.

4. What happens if I exceed my Free Plan limits?

Once you reach the Free Plan limits (200 pages), you’ll need to upgrade to Standard to continue using PageIndex. Your data and documents will remain safe and accessible.

5. What’s included in Enterprise support?

Enterprise plans include dedicated support teams, guaranteed response times through SLAs, custom integrations, single tenant clusters for enhanced security, and optional on-premise deployment. Contact us for a custom quote.

6. How do I track my usage?

All users can monitor their usage through the dashboard. You’ll see detailed breakdowns of pages indexed, queries made, and remaining credits. Usage reports are updated in real-time.

7. Do you offer refunds?

We offer a 7-day money-back guarantee for Retrieval subscriptions. For Enterprise agreements, refund terms are outlined in your custom contract. Please contact our support team for any billing concerns.